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Hospitality from the Heart
Experience thoughtful service amidst tranquil surroundings, coupled with inspirational design and transformative experiences.
In an inspired tale of life imitating art, the word Shangri-La originated from the pages of James Hilton’s 1930s novel Lost Horizon, in which an idyllic paradise unlike anything seen on earth before was discovered.
Fiction became fact in 1971, when the first Shangri-La hotel opened in Singapore. This marked the beginning of a new standard for hotel excellence. By redefining what it means to be a true host, Shangri-La Hotels and Resorts quickly developed a reputation for being a brand that puts ‘care from the heart’ at the core of its hospitality experience. Today, that experience extends to over 85 hotels and resorts across Asia Pacific, North America, Middle East and Europe.
For nearly half a century, we have seen countless travelers return to Shangri-La Hotels and Resorts time and again. There is a deep sense of belonging, of homecoming. Whether it is through its imaginative and nature-inspired vibes, delightful culinary and cultural experiences, or the authentic and thoughtful service – the brand strives to enable guests to realize their own moments of Shangri-La; it is a commitment to anticipating needs and delivering memorable experiences with genuine warmth.