Tully Luxury Travel Careers

Senior Travel Designer - Cruise

Location: Head Office and Hybrid Remote
Division: Cruise Focus
Reports to: Vice President
Status: Full-time (37.5 hours per week; day & evening shifts with possible weekends and holidays)
Compensation: $40,000–$50,000 base salary + commission + benefits + performance incentives

About Tully Luxury Travel
Tully Luxury Travel is a boutique, high touch travel advisory crafting exceptional journeys for discerning clients across the globe. For nearly four decades, we've curated luxury itineraries that feel deeply personal—whether that's a maiden world cruise, a once-in-a-lifetime expedition, or a perfectly timed long weekend away.

Our work is exclusive; our culture is inclusive. We believe the best ideas come from diverse perspectives, backgrounds, and lived experiences. We welcome team members who are curious about the world, committed to excellence, and eager to grow—as professionals and as people. If you're obsessed with details, driven by service, and energized by the power of travel to change how people feel and see the world, you'll feel at home here.

The Role: Crafting Journeys at Sea

As a Senior Travel Designer – Cruise, you are more than a travel agent: you are a curator of experiences and a trusted advisor to your clients. Drawing on your own travel knowledge, relationships, and intuition, you design cruises and connected itineraries that surprise, delight, and stay with clients long after they return home.

You'll take full ownership of the client journey—from the very first hello to the "welcome back" call—ensuring every touchpoint feels intentional, warm, and effortless.

How You'll Shape Our Clients' Journeys
Key Responsibilities

• Own the itinerary from idea to homecomingConceptualize and execute fully customized cruise experiences, often integrated with pre- and post-land arrangements, that reflect each client's tastes, pace, and expectations.
• Turn every inquiry into a relationshipConvert leads from email, phone, and public engagement, managing the sales funnel from initial inquiry through post-trip follow-up with an eye toward lifetime value, not one-off bookings.
• Curate and elevate, not just bookAdvise and thoughtfully upsell based on what will genuinely enhance the journey: suite categories, unique shore excursions and private tours, and insider experiences clients can't easily access on their own.
• Build and nurture a personal portfolioProactively manage a book of clients, maintain ongoing relationships, and become their first call whenever they dream about what's next.
• Qualify like a true designerAsk smart, sensitive questions to understand clients' personal style, preferences, and non-negotiables, then translate that into itineraries that feel tailor-made.
• Stay on the leading edge of productRemain a true luxury cruise specialist by keeping current on ships, itineraries, onboard product, promotions, and destination trends.
• Handle complexity with calmSuccessfully negotiate, manage price objections, and address concerns, balancing client advocacy with business sensibility.
• Collaborate with your support crewProvide direction to support staff for research, proposals, and confirmations, ensuring the execution matches the promise.
• Partner with the world's bestWork directly with suppliers and partners to arrange cruises, air, hotels, transfers, tours, insurance, and other services that complete the journey.
• Solve problems with graceWhen plans change, work with clients and internal teams to adjust or cancel arrangements while preserving trust and minimizing friction.
• Use data to delightLeverage the CRM to track preferences, history, and moments that matter, proactively presenting the right experiences at the right time.
• Spot what's nextBring forward new product ideas, partnerships, or trends you see in the market that could enhance Tully's offering and competitive edge.
• Protect clients with accurate informationProvide clear, accurate guidance on documentation, customs, visas, and foreign country regulations.
• Support the business of travelCollect payments, coordinate with accounting, and ensure all financial details are handled with precision.

What You'll Bring to the Journey
Experience & Attributes

• A communicator clients trustExceptional verbal and written communication skills, with a polished, professional tone and meticulous attention to detail.
• Impeccable organizationStrong time and project management skills; comfort managing multiple complex itineraries and deadlines at the same time.
• Calm under pressureAbility to thrive in a fast-paced environment, responding thoughtfully—even when timelines are tight or situations shift.
• A natural host—even over the phoneYou can motivate, excite, and reassure clients by phone and email; your warmth and confidence come through clearly.
• A self-starter mindset: Strong problem-solving skills and the initiative to anticipate needs rather than waiting to be asked.
• Proven travel design experienceExperience creating and selling custom itineraries, ideally within luxury cruise or high-end FIT environments.
• Destination & product expertise: International travel experience and deep knowledge of key cruise destinations; ability to speak credibly and enthusiastically about where you're sending clients.
• Sales aptitude and client developmentExperience prospecting, building, and nurturing a client base, with an eye on lifetime relationships rather than single transactions.
• Language skillsProficiency in English (spoken and written); additional languages are an asset.

Your Background & Credentials

Education & Training
• TICO Certification (required, or willingness to obtain within a specified timeframe)
• Minimum 3 years of experience in travel, tourism, or hospitality (luxury strongly preferred)
• Degree or diploma in tourism, travel, or hospitality (or equivalent combination of education and experience)

How We Invest in Your Growth
At Tully, we see travel design as a craft that's always evolving. As a Senior Travel Designer, you can expect:

• Exposure to top-tier cruise lines and partners around the world
• Ongoing product and destination training, supplier events, and fam opportunities (as available)
• Coaching and feedback aimed at refining both your sales performance and your client experience skills
• A high-performance, high-support environment where excellence is expected and recognized

As you grow your client portfolio and deepen your expertise, there is clear opportunity to step into specialist, leadership, or strategic roles within the organization.

Working at Tully Luxury Travel
Conditions & Environment

• 37.5 hours per week, including day and evening shifts, with the possibility of weekends and holidays based on client needs
• Travel opportunities may arise and can include international trips; while not a requirement, these experiences are often available to deepen product knowledge

We are committed to creating an inclusive, respectful workplace where every team member feels they belong—and where their perspective is valued. Our clients may seek exclusivity in their journeys; within our walls, we believe the best luxury experiences are created by teams that reflect many backgrounds, identities, and ways of seeing the world.